ServiceNow Technical Specialist

JOB RESPONSIBILITIES

❏ You are driving the architecture and the implementation, coding, hands-on of the
ServiceNow product as well as the integration with other systems
❏ You ensure that the solutions delivered to business units are engineered in
accordance with corporate architecture and infrastructure standards
❏ Relying on ServiceNow's best practices implementation framework, you review
design documents as well as code and you ensure the standards are adhered to
for any implementation
❏ This is solely an individual contributor role, with no team to lead

COMPETENCIES

❏ Minimum 7-8+ Years of Experience with specific Cloud implementation
knowledge in architecting solutions for ServiceNow or similar ITIL
implementations
❏ ServiceNow implementation knowledge and hands-on experience, code review is
strongly preferred
❏ Working and hands-on knowledge of ITSM, IT Business management, CMDB,
ServiceNow discovery, Service portal, Integrations product lines (must-to-have)
❏ Minimum of 7+ years of web based applications design and systems integrations
via REST, JSON, SOAP, Web services, XML (must-to-have)
❏ Technical and hands on knowledge of the following languages: Java, HTML,
JavaScript, LDAP/Active Directory, Jelly scripting, Angular JS, HTML
(must-to-have)
❏ 7-8+ years of relevant software development and/or engineering management
experience (good-to-have)
❏ Knowledge of best practices for the full software development lifecycle, including
coding standards, code reviews, source control management, build processes,
testing and operations (good-to-have)

PREFERRED QUALIFICATIONS

❏ B.E./B.Tech in Computer Science, Electronics & Telecommunication
❏ ServiceNow certified system administrator (must)
❏ ServiceNow certified implementation specialist- ITSM (must)
❏ ServiceNow certified application developer (good to have)

BEHAVIOUR SKILLS

❏ Excellent verbal and written communication skills, including polished presentation
skills with the ability to deliver technical issues to both technical and
non-technical audiences in a clear and understandable manner, provide excellent
customer service, problem solving and decision making skills
❏ Strong interpersonal skills with the ability to lead assignments and contribute
individually
❏ Demonstrate strong prioritization, time management, product demos and
organizational skills

DESIGNATION

Senior Consultant or above